PRIVACY POLICY

1ST JULY 2021

1. Introduction

This Privacy Policy (together with our terms and conditions and any other documents

referred to in it) describes the type of information that we collect from you ("you/your")

through the use of our services ("Services"), or the use of our website

www.m10.org.uk ("Website"), how that information may be used or disclosed by us

and the safeguards we use to protect it.

Our Website and Services may contain links to third party websites that are not

covered by this Privacy Policy. We therefore ask you to review the privacy statements

of other websites and applications to understand their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please

read it carefully to understand our policies regarding your information and how we will

treat it. By using or accessing our Website or the Services, you agree to the collection,

use and disclosure of information in accordance with this Privacy Policy. This Privacy

Policy may change from time to time and your continued use of the Website or the

Services is deemed to be acceptance of such changes, so please check periodically

for updates.

This Privacy Policy was last updated on 29.6.2021 to add new provisions to the policy

applicable regarding GDPR. Please check back regularly to keep informed of updates

to this Privacy Policy. Please read this Privacy Policy carefully and ensure that you

understand it. Your acceptance of our Privacy Policy is deemed to occur upon your

first use of our Website. If you do not accept and agree with this Privacy Policy, you

must stop using our Website immediately.

You have the right to make a complaint at any time to the Information Commissioner's

Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you

approach the ICO so please contact us in the first instance. It is important that the

personal data we hold about you is accurate and current. Please keep us informed if

your personal data changes during your relationship with us.

If you have any comments on this Privacy Policy, please email them to

2. Who we are

2.1 Here are the details that the Regulation (EU) 2016/679 of the European

Parliament and of the Council of 27 April 2016 on the protection of natural

persons with regards to the processing of personal data and on the free

movement of such data, known as General Data Protection Regulation

(GDPR) says we have to give you as a 'data controller':

• Our Website address is www.m10.org.uk

• Our company name is M10 Missions

• Our registered address is 16 St Oswins Avenue, North Shields. Tyne & Wear.

NE30 4PH

• Our [nominated representative or Data Protection Officer] is Stephen Riley

and they can be contacted at Stephen Riley - m10missions@gmail.com

2.2 We respect your right to privacy and will only process personal information

about OR provided by you in accordance with the Data Protection Legislation

which for the purposes of this Privacy Policy shall mean: (i) unless and until the

GDPR is no longer directly applicable in the UK, the General Data Protection

Regulation ((EU) 2016/679) and any national implementing laws, regulations

and secondary legislation, as amended or updated from time to time, in the UK

and then (ii) any successor legislation to the GDPR or the Data Protection Act

1998 and other applicable privacy laws.

3. What we may collect

3.1 Personal data, or personal information, means any information about an

individual from which that person can be identified. It does not include data

where the identity has been removed (anonymous data).

3.2 We may collect, use, store and transfer different kinds of personal data

about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar

identifier. When you email, phone, live chat or otherwise, we may

collect information such as your first name, last name, email address

and phone number.

• Contact Data includes billing address, invoicing address, email

address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments and other details

of our Services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login

data, browser type and version, time zone setting and location, browser

plug-in types and versions, operating system and platform and other

technology on the devices you use to access this Website.

• Profile Data includes your username and password, reservations

made by you, your interests, preferences, feedback and survey

responses.

• Usage Data includes information about how you use our Website and

Services.

• Marketing and Communications Data includes your preferences in

receiving marketing from us and our third parties and your

communication preferences.

• Interaction Data includes any information that you might provide to

any discussion forums on the Website.

• Cookies Data like many websites, we use "cookies" to enhance your

experience and gather information about visitors and visits to our

websites. Please refer to the "Do we use 'cookies'?" section below for

information about cookies and how we use them and what kind.

• Third Parties and Information we receive from other sources. We may

receive information about you if you use any of the other websites we

operate or through the Services we provide. In this case we will have

informed you when we collected that data that it may be shared

internally and combined with data collected on our Website. We are

also working closely with third parties (including, for example, business

partners, suppliers, sub-contractors, advertising networks, analytics

providers, and search information providers) and may receive

information about you from them.

• Analytics includes third-party analytics services (such as Google

Analytics) to evaluate your use of the Website, compile reports on

activity, collect demographic data, analyse performance metrics, and

collect and evaluate other information relating to our Website and

internet usage. These third parties use cookies and other technologies

to help analyse and provide us the data. By accessing and using the

Website, you consent to the processing of data about you by these

analytics providers in the manner and for the purposes set out in this

3.3 We also collect, use and share Aggregated Data such as statistical or

demographic data for any purpose. Aggregated Data may be derived from your

personal data but is not considered personal data in law as this data does not

directly or indirectly reveal your identity. For example, we may aggregate your

Usage Data to calculate the percentage of users accessing a specific website

feature. However, if we combine or connect Aggregated Data with your

personal data so that it can directly or indirectly identify you, we treat the

combined data as personal data which will be used in accordance with this

3.4 We do not collect any Special Categories of Personal Data about you (this

includes details about your race or ethnicity, religious or philosophical beliefs,

sex life, sexual orientation, political opinions, trade union membership,

information about your health and genetic and biometric data). Nor do we

collect any information about criminal convictions and offences.

3.5 Under GDPR we will ensure that your personal data is processed lawfully,

fairly, and transparently, without adversely affecting your rights. We will only

process your personal data if at least one of the following basis applies:

a) You have given consent to the processing of your personal data for

one or more specific purposes;

b) processing is necessary for the performance of a contract to which

you are a party or in order to take steps at the request of you prior to

entering into a contract;

c) processing is necessary for compliance with a legal obligation to

which we are subject;

d) processing is necessary to protect the vital interests of you or of

another natural person;

e) processing is necessary for the performance of a task carried out in

the public interest or in the exercise of official authority vested in the

controller; and/or

f) processing is necessary for the purposes of the legitimate interests

pursued by us or by a third party such as our financial payments,

except where such interests are overridden by the fundamental rights

and freedoms of the data subject, in particular where the data subject is

a child.

3.6 If we receive personal information in the course of providing our Services

to you from another data subject, we expect you to have complete

responsibility for ensuring that the contents of this Privacy Policy are brought to

their attention and you have obtained their consent in the process.

3.7 In some instances, it may be appropriate for us to combine your

information with other information that we may be holding about you, such as

combining your name with your geographic location or your browsing or

purchasing history.

4. How we may collect and use your data

4.1 We (or third party data processors, agents and sub-contractors acting on

our behalf) may collect, store and use your personal information by way of

different methods to collect data from and about you including through:

Direct interactions. You may give us your information by filling in forms via our

Website or by corresponding with us by post, phone, email or otherwise. This

includes personal data you provide when you:

a) present Website content;

b) use any of our Services;

c) create an account on our Website;

d) subscribe to our Services or publications;

e) request marketing to be sent to you;

f) enter a competition, promotion or survey; or

g) give us some feedback.

4.2 In addition to the above, we may use the information in the following ways:

a) To personalise your Website experience and to allow us to deliver

the type of content and product offerings in which you are most

interested.

b) To administer a contest, promotion, survey or other site feature.

c) If you have opted-in to receive our e-mail newsletter, we may send

you periodic e-mails. If you would no longer like to receive promotional

e-mail from us, please refer to the "How can you opt-out, remove or

modify information you have provided to us?" section below. If you

have not opted-in to receive e-mail newsletters, you will not receive

these e-mails. Visitors who register or participate in other site features

such as marketing programs and 'members-only' content will be given

a choice whether they would like to be on our e-mail list and receive

e-mail communications from us.

d) Present Website content effectively to you.

e) Provide information, and services that you request, or (with your

consent) which we think may interest you.

f) Carry out our contracts with you.

g) Provide the relevant Services to you

h) Tell you our charges.

4.3 If you are already our customer, we will only contact you electronically

about things similar to what was previously sold to you.

4.4 If you are a new customer, you will only be contacted if you agree to it.

4.5 We may keep a record of those links which are used the most to enable us

to provide the most helpful information but we agree to keep such information

confidential and you will not be identified from this information.

4.6 In addition, if you don't want us to use your personal data for any of the

other reasons set out in this section in 5, you can let us know at any time by

contacting us at [Email Address], and we will delete your data from our

systems. However, you acknowledge this will limit our ability to provide the

best possible [products and] services to you.

4.7 In some cases, the collection of personal data may be a statutory or

contractual requirement, and we will be limited in the [products and] services

we can provide you if you don't provide your personal data in these cases.

4.8 We will only use your personal data when the law allows us to. Most

commonly, we will use your personal data in the following circumstances:

a) Where we need to perform the contract we are about to enter into or

have entered into with you.

b) Where it is necessary for our legitimate interests (or those of a third

party) and your interests and fundamental rights do not override those

interests.

c) Where we need to comply with a legal or regulatory obligation

4.9 Generally we do not rely on consent as a legal basis for processing your

personal data other than in relation to our marketing communications or

sending third party direct marketing communications to you via email or text

message. You have the right to withdraw consent to marketing at any time by

contacting us at [Email Address], and we will either delete your data from our

systems or move your data to our "unsubscribe list". However, you

acknowledge this will limit our ability to provide the best possible services to

you.

4.10 As already indicated above, with your permission and/or where permitted

by law, we may also use your data for marketing purposes which may lead to

us contacting you by email and/or telephone with information, news and offers

on our Services. We agree that we will not do anything that we have not

agreed to under this Privacy Policy, and we will not send you any unsolicited

marketing or spam. We will take all reasonable steps to ensure that we fully

protect your rights and comply with our obligations under the GDPR and the

Privacy and Electronic Communications (EC Directive) Regulations 2003, as

amended in 2004, 2011 and 2015.

5. Cookies

5.1 All Cookies used by and on our website are used in accordance with

current English and EU Cookie Law.

5.2 We use cookies to distinguish users and improve our Website. Please look

at our Cookie Policy m10.org.uk for more cookie information.

6. Where we store your data and security

6.1 We may transfer your collected data to storage outside the European

Economic Area (EEA). It may be processed outside the EEA to fulfil your order

and to receive our Services and deal with payment. If we do store or transfer

data outside the EEA, we will take all reasonable steps to ensure that your

data is treated as safely and securely as it would be within the EEA and under

the GDPR. Such steps may include, but not be limited to, the use of legally

binding contractual terms between us and any third parties we engage with

and the use of the EU-approved Model Contractual Arrangements. Your

acceptance of this Privacy Policy shall be your consent permitting us to store

or transfer data outside the EEA if it is necessary for us to do so.

6.2 Where we use providers based in the US, we may transfer data to them if

they are part of the Privacy Shield which requires them to provide similar

protection to personal data shared between the Europe and the US. For further

details, see the European Commission: EU-US Privacy Shield.

6.3 Data security is of great importance to us, and to protect your data we have

put in place suitable physical, electronic and managerial procedures to

safeguard and secure data collected through our Website. In addition, we limit

access to your personal data to those employees, agents, contractors and

other third parties who have a business need to know. They will only process

your personal data on our instructions and they are subject to a duty of

confidentiality.

6.4 We have put in place procedures to deal with any suspected personal data

breach and will notify you and any applicable regulator of a breach where we

are legally required to do so.

6.5 By giving us your personal data, you agree to this arrangement. We will do

what we reasonably can to keep your data secure.

6.6 Any payments made by you, will be encrypted.

6.7 We have implemented security measures such as a firewall to protect any

data and maintain a high level of security.

6.8 Notwithstanding the security measures that we take, it is important to

remember that the transmission of data via the internet may not be completely

secure and that you are advised to take suitable precautions when transmitting

to us data via the internet and you take the risk that any sending of that data

turns out to be not secure despite our efforts.

6.9 If we give you a password upon registration on our Website, you must keep

it confidential. Please don't share it.

6.10 We will keep personal data for as long as is necessary which is usually

the life of our relationship and up to a period of seven years after our

relationship have ended. We may however be required to retain personal data

for a longer period of time to ensure we comply with our legislative and

regulatory requirements. We review our data retention obligations to ensure we

are not retaining data for longer than we are legally obliged to.

7. Disclosing your information

We are allowed to disclose your information in the following cases:

7.1 We are allowed to disclose your information in the following cases:

7.1.1 If we want to sell our business, or our company, we can disclose

it to the potential buyer.

7.1.2 We can disclose it to other businesses in our group.

7.1.3 We can disclose it if we have a legal obligation to do so, or in

order to protect other people's property, safety or rights.

7.1.4 We can exchange information with others to protect against fraud

or credit risks.

7.2 We may contract with third parties to supply services to you on our behalf.

These may include payment processing, search engine facilities, advertising

and marketing. In some cases, the third parties may require access to some or

all of your data. These are the third parties that have access to your

information:

[Insert the list of companies that may access the data]

7.3 Where any of your data is required for such a purpose, we will take all

reasonable steps to ensure that your data will be handled safely, securely, and

in accordance with your rights, our obligations, and the obligations of the third

party under GDPR and the law.

8. Your rights

8.1 When you submit information via our Website, you may be given options to

restrict our use of your data. We aim to give you strong controls on our use of

your data (including the ability to opt-out of receiving emails from us which you

may do by unsubscribing using the links provided above in this Privacy Policy.

8.2 Under the GDPR, you have the right to:

• request access to, deletion of or correction of, your personal data

held by us at no cost to you;

• request that your personal data be transferred to another person

(data portability);

• be informed of what data processing is taking place;

• restrict processing;

• to object to processing of your personal data; and

• complain to a supervisory authority.

8.3 You also have rights with respect to automated decision-making and

profiling as set out in section 11 below.

8.4 You have the right to ask us not to process your personal data for

marketing purposes. We will usually inform you (before collecting your data) if

we intend to use your data for such purposes or if we intend to disclose your

information to any third party for such purposes.

8.5 To enforce any of the foregoing rights or if you have any other questions

about our Website or this Privacy Policy, please contact us at www.m10.org.uk

9. Links to other sites

9.1 Please note that our terms and conditions and our policies will not apply to

other websites that you get to via a link from our Website. We have no control

over how your data is collected, stored or used by other websites and we

advise you to check the privacy policies of any such websites before providing

any data to them.

10. Changes

10.1 If we change our Privacy Policy, we will post the changes on this page. If

we decide to, we may also email you.

11. Automated Decision-Making and Profiling

11.1 In the event that we use personal data for the purposes of automated

decision-making and those decisions have a legal (or similarly significant

effect) on you, you have the right to challenge to such decisions under GDPR,

requesting human intervention, expressing their own point of view, and

obtaining an explanation of the decision from us.

11.2 The right described in section 11.1 does not apply in the following

circumstances:

a) the decision is necessary for the entry into, or performance of, a

contract between the you and us;

b) the decision is authorised by law; or

c) you have given you explicit consent.

11.3 Where we use your personal data for profiling purposes, the following

shall apply:

a) Clear information explaining the profiling will be provided, including

its significance and the likely consequences;

b) Appropriate mathematical or statistical procedures will be used;

c) Technical and organisational measures necessary to minimise the

risk of errors and to enable such errors to be easily corrected shall be

implemented; and

d) All personal data processed for profiling purposes shall be secured

in order to prevent discriminatory effects arising out of profiling.

12. Terms and Conditions

12.1 Please also visit our Terms and Conditions section www.m10.org.uk

establishing the use, disclaimers, and limitations of liability governing the use

of our Website.

13. Your Consent

13.1 By using our Website and by way of acknowledgment, you consent to our

14. Dispute Resolution

14.1 The Parties will use their best efforts to negotiate in good faith and settle

any dispute that may arise out of or relate to this Privacy Policy or any breach

14.2 If any such dispute cannot be settled amicably through ordinary

negotiations between the parties, or either or both is or are unwilling to engage

in this process, either party may propose to the other in writing that structured

negotiations be entered into with the assistance of a fully accredited mediator

before resorting to litigation.

14.3 If the parties are unable to agree upon a mediator, or if the mediator

agreed upon is unable or unwilling to act and an alternative mediator cannot be

agreed, any party may within 14 days of the date of knowledge of either event

apply to LawBite to appoint a mediator under the LawBite Mediation

Procedure.

14.4 Within 14 days of the appointment of the mediator (either by mutual

agreement of the parties or by LawBite in accordance with their mediation

procedure), the parties will meet with the mediator to agree the procedure to

be adopted for the mediation, unless otherwise agreed between the parties

and the mediator.

14.5 All negotiations connected with the relevant dispute(s) will be conducted

in confidence and without prejudice to the rights of the parties in any further

proceedings.

14.6 If the parties agree on a resolution of the dispute at mediation, the

agreement shall be reduced to writing and, once signed by the duly authorised

representatives of both parties, shall be final and binding on them.

14.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer

term as may be agreed between the parties) of the mediator being appointed,

or if either party withdraws from the mediation procedure, then either party may

exercise any right to seek a remedy through arbitration by an arbitrator to be

appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

14.8 Any dispute shall not affect the parties' ongoing obligations under this

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